InsightAppSec US - UI and API accessibility heavily affected
Monitoring - The issue has been fixed and we are attempting to ascertain if any further issues have been caused as a consequence. We will continue to monitor and resolve issues if they are identified, but most organisations will have full functionality restored. Please contact Rapid7 support if this is not the case.
Nov 15, 11:16 UTC
Identified - The issue has been identified and a fix is in progress.
Nov 13, 15:21 UTC
Investigating - We are currently investigating the issue and will update in due course.
Nov 13, 14:14 UTC
InsightOps EU / Logentries: Delayed Ingestion
Identified - Some InsightOps and Logentries customer in the EU region may experience delayed ingestion or temporarily unavailability for a subset of their logs.
Nov 13, 12:18 UTC
InsightIDR (US) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightIDR (CA) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightIDR (EU) Operational
User Interface Operational
Event Collection ? Operational
Event Processing Operational
API Operational
InsightIDR (AU) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightIDR (AP) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightOps (US) Operational
User Interface Operational
Data Ingestion Operational
Alerting Operational
InsightOps (CA) Operational
User Interface Operational
Data Ingestion Operational
Alerting Operational
InsightOps (EU) / Logentries Degraded Performance
User Interface Operational
Data Ingestion ? Degraded Performance
Alerting Operational
InsightOps (AU) Operational
User Interface Operational
Data Ingestion Operational
Alerting Operational
InsightOps (AP) Operational
User Interface Operational
Data Ingestion Operational
Alerting Operational
InsightVM (US) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
InsightVM (CA) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
InsightVM (EU) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
InsightVM (AP) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
InsightVM (AU) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
AppSpider Operational
AppSpider OnDemand ? Operational
Webscantest.com ? Operational
Hackazon ? Operational
InsightAppSec (US) Under Maintenance
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Under Maintenance
InsightAppSec (CA) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightAppSec (EU) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightAppSec (AU) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightAppSec (AP) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightConnect (US) Operational
User Interface Operational
Workflow Execution Operational
API Operational
InsightConnect (EU) Operational
User Interface Operational
Workflow Execution Operational
API Operational
InsightConnect (CA) Operational
User Interface Operational
Workflow Execution Operational
API Operational
InsightConnect (AU) Operational
User Interface Operational
Workflow Execution Operational
API Operational
InsightConnect (AP) Operational
User Interface Operational
Workflow Execution Operational
API Operational
tCell (US) Operational
User Interface Operational
Event Processing Operational
Rapid7 Services (US) Operational
Rapid7 Services (EU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 14, 2019
tCell US: Server side events delayed
Resolved - This incident has been resolved.
Nov 14, 04:00 UTC
Identified - Server side events are currently being delayed for up to an hour.
Nov 14, 02:17 UTC
Nov 13, 2019
AppSpider Enterprise OnDemand Upgrade
Completed - The scheduled maintenance has been completed.
Nov 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:00 UTC
Scheduled - We will be undergoing an upgrade of the ASE during this time.
Nov 11, 11:12 UTC
Nov 12, 2019
IDR-US Degraded performance
Resolved - This incident has been resolved.
Nov 12, 23:44 UTC
Update - We have identified degraded performance being experienced by our Infrastructure as a Service provider, we will continue to work to mitigate issues and update with new information
Nov 12, 19:03 UTC
Identified - Event processing is currently delayed in US. We are aware of the issue and are working on it.
Nov 12, 11:56 UTC
Insight Platform (all regions) - U2F Authentication Service Degradation
Resolved - This issue has been resolved and users can now authenticate with U2F Security Keys.
Nov 12, 10:49 UTC
Investigating - The team is aware of an issue which is affecting users trying to authenticate via U2F Security Keys, other MFA factors are not impacted. We are currently investigating this issue. If you are affected by any such problems and need assistance please contact support@rapid7.com.
Nov 12, 09:16 UTC
InsightAppSec EU - Service Degradation
Resolved - This incident has been resolved.
Nov 12, 09:38 UTC
Investigating - The team is currently aware of an issue which is affecting cloud scanning. Investigation is being carried out to identify the issue.
Nov 12, 09:16 UTC
Nov 11, 2019
InsightVM [US] - Service Degradation
Resolved - Some users may have experienced a disruption in the ServiceNow SecOps Integration, SecurityHub integration, and with Remediation projects. It lasted from 1pm PST on 11/09/2019 until 8:30am PST 11/11/2019.
Nov 11, 19:04 UTC
InsightOps EU / Logentries: Delayed Ingestion
Resolved - The incident has been resolved and all data is available for all customers. We apologise for any inconvenience. Please feel free to reach out to the Rapid7 Support for any enquiry.
Nov 11, 15:07 UTC
Monitoring - Some InsightOps and Logentries customer in the EU region may experience delayed ingestion or temporarily unavailability for a subset of their logs.
Nov 5, 15:16 UTC
Nov 10, 2019
Insight Agent - Collection Degradation
Resolved - This incident has been resolved.
Nov 10, 00:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 8, 20:22 UTC
Investigating - Insight Agent users on Windows systems may be receiving inaccurate vulnerability results in InsightVM. We are performing a workaround solution and are continuously monitoring the situation.
Nov 8, 16:58 UTC
Nov 9, 2019

No incidents reported.

Nov 8, 2019
InsightIDR - Service Degradation
Resolved - Event processing has completed working through the backlog and is now operating normally.
Nov 8, 21:07 UTC
Identified - Event processing is currently delayed in US. The fix is in progress and we are monitoring the situation.
Nov 8, 13:49 UTC
Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

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