Completed -
The scheduled maintenance has been completed.
Apr 16, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 08:00 UTC
Scheduled -
We will be undergoing scheduled maintenance at this time. All products and services will remain operational but during the window some users may need to re-authenticate with the platform.
Apr 15, 09:05 UTC
Resolved -
This incident has been resolved.
Apr 15, 18:34 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 15, 17:18 UTC
Identified -
We have identified an issue impacting Attack Surface Management (Surface Command). Customers may experience failure of the Command Platform import feed.
Our engineering teams have identified the root cause, applied the remediation and are actively restarting the impacted import feed due by 17:30 UTC - the time to completion of the import feed will vary based upon your environment size.
Updates will be posted here as they become available.
Apr 15, 16:19 UTC
Resolved -
This incident has been resolved.
Apr 15, 17:43 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 15, 16:09 UTC
Update -
We are continuing to work on the fix for this issue. Our engineering teams have established a clear path to recovery, and we can confirm that all missing data will be backfilled automatically. No action is required from customers at this time, as metrics will be restored to the dashboard as soon as the remediation is deployed.
Apr 14, 15:57 UTC
Update -
We are continuing to work on a fix for this issue.
Apr 13, 16:35 UTC
Identified -
The root cause has been identified and our teams are actively working on a remediation. While these visual indicators are currently absent from the UI, historical data remains secure on the backend. We have confirmed that no data is being lost during this period; once the fix is deployed, all missing data will be backfilled and restored to the dashboard.
Apr 13, 16:33 UTC
Investigating -
We are investigating an issue affecting the Automation Reporting Homepage at the primary landing page. Specific metrics, including "Time Saved" and "Time to Human Decision," are currently failing to load on this dashboard.
Historical data remains secure on the backend, but we are currently verifying if new data is being successfully recorded. While these visual indicators are not appearing in the UI, users can still access reporting metrics through other areas of the product.
Apr 13, 15:55 UTC
Completed -
The scheduled maintenance has been completed.
Apr 14, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 02:00 UTC
Scheduled -
We will be performing scheduled maintenance to support an update aimed at improving system stability. During this window, users may experience brief interruptions in Data Processing response times. We appreciate your patience and understanding as we complete this work to enhance platform reliability.
Apr 10, 10:12 UTC
Resolved -
This incident has been resolved. Thank you for your patience and cooperation as we investigated and remediated.
Apr 13, 16:35 UTC
Monitoring -
A fix has been implemented and we are continuing to monitor our recovery.
Apr 13, 16:14 UTC
Investigating -
We are currently investigating an issue affecting Command Platform Login and Navigation between Command Platform Experiences. Customers may experience login latency and latency navigating through the User Interface.
Our engineering teams are actively working to identify the cause and restore normal service.
Updates will be posted here as they become available.
Apr 13, 15:45 UTC
Resolved -
This incident has been resolved.
Apr 9, 21:28 UTC
Monitoring -
Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally.
For our managed customers, the SOC is currently processing the remaining backlog of investigations
Apr 9, 08:55 UTC
Investigating -
Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC.
If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.
Apr 9, 05:12 UTC
Completed -
The scheduled maintenance has been completed.
Apr 5, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 18:00 UTC
Scheduled -
We will be performing scheduled maintenance for our Hosted InsightVM - Group 6 Maintenance. During this window, services related to this component may be temporarily unavailable.
Mar 25, 08:00 UTC
Completed -
The scheduled maintenance has been completed.
Apr 5, 16:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 12:00 UTC
Scheduled -
We will be performing scheduled maintenance for our Hosted InsightVM - Group 5 Maintenance. During this window, services related to this component may be temporarily unavailable.
Mar 25, 08:00 UTC
Completed -
The scheduled maintenance has been completed.
Apr 5, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 09:00 UTC
Scheduled -
We will be performing scheduled maintenance for our Hosted InsightVM - Group 4 Maintenance. During this window, services related to this component may be temporarily unavailable.
Mar 25, 08:00 UTC