InsightVM US1 Container Security Service Degradation
Investigating - We have identified a service degradation in US1 for the container security feature, that is causing a degradation in assessment of images. This may cause stale data and impact API v4 integrations.
Jun 05, 2023 - 17:53 UTC
InsightIDR (US1) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightIDR (US2) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightIDR (US3) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightIDR (CA) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightIDR (EU) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightIDR (AU) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightIDR (AP) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
API Operational
InsightOps (US1) Operational
User Interface Operational
Data Ingestion Operational
Alerting Operational
InsightOps (US2) Operational
User Interface Operational
Data Ingestion Operational
Alerting Operational
InsightOps (US3) Operational
User Interface Operational
Data Ingestion Operational
Alerting Operational
InsightOps (CA) Operational
User Interface Operational
Data Ingestion Operational
Alerting Operational
InsightOps (EU) / Logentries Operational
User Interface Operational
Data Ingestion ? Operational
Alerting Operational
InsightOps (AU) Operational
User Interface Operational
Data Ingestion Operational
Alerting Operational
InsightOps (AP) Operational
User Interface Operational
Data Ingestion Operational
Alerting Operational
InsightVM (US1) Degraded Performance
User Interface Operational
Event Collection Operational
Event Processing Degraded Performance
Console Updates and License Activation ? Operational
InsightVM (US2) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
Console Updates and License Activation ? Operational
InsightVM (US3) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
Console Updates and License Activation ? Operational
InsightVM (CA) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
Console Updates and License Activation ? Operational
InsightVM (EU) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
Console Updates and License Activation ? Operational
InsightVM (AP) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
Console Updates and License Activation ? Operational
InsightVM (AU) Operational
User Interface Operational
Event Collection Operational
Event Processing Operational
Console Updates and License Activation ? Operational
AppSpider Operational
AppSpider OnDemand ? Operational
Webscantest.com ? Operational
Hackazon ? Operational
InsightAppSec (US1) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightAppSec (US2) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightAppSec (US3) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightAppSec (CA) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightAppSec (EU) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightAppSec (AU) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightAppSec (AP) Operational
User Interface Operational
Scheduling Operational
Cloud Engines Operational
API Operational
Data Ingestion Operational
InsightCloudSec (US1) Operational
User Interface Operational
Data Ingestion Operational
InsightCloudSec (EU) Operational
User Interface Operational
Data Ingestion Operational
InsightCloudSec (AP) Operational
User Interface Operational
Data Ingestion Operational
InsightCloudSec (AU) Operational
User Interface Operational
Data Ingestion Operational
InsightConnect (US1) Operational
User Interface Operational
Workflow Execution Operational
API Operational
Data Ingestion Operational
InsightConnect (US2) Operational
User Interface Operational
Workflow Execution Operational
API Operational
InsightConnect (US3) Operational
User Interface Operational
Workflow Execution Operational
API Operational
InsightConnect (EU) Operational
User Interface Operational
Workflow Execution Operational
API Operational
InsightConnect (CA) Operational
User Interface Operational
Workflow Execution Operational
API Operational
InsightConnect (AU) Operational
User Interface Operational
Workflow Execution Operational
API Operational
InsightConnect (AP) Operational
User Interface Operational
Workflow Execution Operational
API Operational
tCell (US1) Operational
User Interface Operational
Event Processing Operational
API Operational
Notifications Operational
tCell (US2) Operational
User Interface Operational
Event Processing Operational
API Operational
Notifications Operational
tCell (US3) Operational
User Interface Operational
Event Processing Operational
API Operational
Notifications Operational
tCell (EU) Operational
User Interface Operational
Event Processing Operational
API Operational
Notifications Operational
tCell (AU) Operational
User Interface Operational
Event Processing Operational
API Operational
Notifications Operational
Rapid7 Services (US1) Operational
Rapid7 Services (US2) Operational
Rapid7 Services (US3) Operational
Rapid7 Services (EU) Operational
Rapid7 Services (AP) Operational
Rapid7 Services (CA) Operational
Rapid7 Services (AU) Operational
Extension Library ? Operational
Discuss Forum ? Operational
Nexpose Console Updates and License Activation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
InsightIDR CA - Scheduled Maintenance Jun 6, 2023 11:30 - Jun 7, 2023 17:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 05, 2023 - 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 05, 2023 - 20:00 UTC
Scheduled - InsightIDR is undergoing a scheduled maintenance upgrade to optimize our systems and performance that will begin on 2023-06-06 23:30 UTC and end on 2023-06-06 00:00 UTC. During this time, you may experience brief interruptions or temporary impact to features including UI and API's. We apologize for any inconvenience and appreciate your patience.
Jun 05, 2023 - 19:59 UTC
Insight Platform (all regions) - Maintenance Jun 7, 2023 06:00-07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 05, 2023 - 18:21 UTC
Scheduled - We will be performing some essential maintenance between 7 and 8am GMT. During this time active sessions and login may be disrupted and users may be required to log back into the insight platform.
Jun 05, 2023 - 18:20 UTC
InsightVM - All Regions - Scheduled Maintenance Jun 7, 2023 09:00-11:00 UTC
We will be undergoing scheduled maintenance. During this time, searchable data will take longer to return and thus users may see time outs or errors returned via query builder, dashboards, remediation projects and goals.
Posted on May 31, 2023 - 14:55 UTC
InsightVM AP, AU - Scheduled Maintenance Jun 7, 2023 16:00 - Jun 8, 2023 04:00 UTC
InsightVM will be undergoing database maintenance. During this time no new data will be ingested and dashboard cards may fail to load. The maintenance is set for the following regions AP, AU.
Posted on Jun 02, 2023 - 18:26 UTC
InsightVM AP, AU - Scheduled Maintenance Jun 8, 2023 16:00 - Jun 9, 2023 04:00 UTC
InsightVM will be undergoing database maintenance. During this time no new data will be ingested and dashboard cards may fail to load. The maintenance is set for the following regions AP, AU.
Posted on Jun 02, 2023 - 18:28 UTC
Past Incidents
Jun 6, 2023

No incidents reported today.

Jun 5, 2023

Unresolved incident: InsightVM US1 Container Security Service Degradation.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
InsightVM - Agent-based policy service degradation
Resolved - The necessary actions to address the undesirable results have been completed, and as a result, this incident has been resolved. If you have further questions, please reach out to our support team.
Jun 2, 22:29 UTC
Update - The fix implemented last week for agent-based policy assessments resolved the issue. The remediation of unwanted results is ongoing. We will continue to monitor for issues.
Apr 25, 22:28 UTC
Monitoring - Our teams have implemented a fix and Agent-based policy assessments are now running as expected. We are currently working to clean up unrequested policies ran on April 17th.
Apr 19, 14:26 UTC
Identified - The issue has been identified and our team is working on releasing a fix. If you have any further questions, please feel free to reach out to Rapid7 Support.
Apr 18, 17:12 UTC
Investigating - We are currently investigating an issue affecting Agent-based Policy.

During this time, new assessments will not take place. We’ll continue to update the status of this issue as our investigation progresses
Apr 18, 14:39 UTC
Jun 1, 2023
InsightIDR: Microsoft Office 365 Event Source Issue
Resolved - This incident has been resolved.
Jun 1, 12:50 UTC
Identified - A fix has been put in place. The team are continuing to monitor this. We see some event source instances have recovered automatically. Some customers may still need to manually re-create the event source, we are working on identifying those impacted accounts and will contact them directly.
Jun 1, 11:01 UTC
Investigating - We are currently investigating this issue where the Microsoft Office 365 event source is failing in all regions with a HTTP 401 response.
Jun 1, 09:33 UTC
May 31, 2023
Agent Management Maintenance - All Regions
Completed - The scheduled maintenance has been completed.
May 31, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 08:00 UTC
Scheduled - We are undergoing scheduled maintenance at this time. Potential impact is to Agent Management, where agent status’ may not be updated during this time
May 26, 21:28 UTC
May 30, 2023
InsightIDR AU - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 30, 17:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 30, 16:44 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 30, 14:53 UTC
Scheduled - InsightIDR is undergoing maintenance, during this time API and certain pages may become unavailable.
May 25, 19:06 UTC
InsightIDR AU - Database Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 30, 16:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 15:00 UTC
Scheduled - InsightIDR Database Maintenance - AU: data collection pages may be unresponsive and event processing may be delayed for a short period of time.
May 26, 13:34 UTC
InsightIDR: Explore Contextual Data UI Issue
Resolved - This incident has been resolved.
May 30, 15:01 UTC
Investigating - We have received reports that the "Explore Contextual Data" UI in IDR investigations is not loading. Users will be unable to pull data from endpoints directly to an investigation. There will be functionality loss to some users in all regions. The team are investigating the cause.
May 29, 09:57 UTC
May 29, 2023
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
InsightVM [All Regions] - Exposure Analytics Pairing
Resolved - This incident has been resolved.
May 25, 11:40 UTC
Identified - We have identified an issue in which new customers may experience in pairing a security console with exposure analytics.
May 25, 11:21 UTC
May 24, 2023
InsightVM [US1, US2, AU] - Agent-based policy UI degradation
Resolved - The incident has been resolved.
May 24, 17:55 UTC
Identified - We have identified a degradation in US1, US2, and AU that may impact the rendering of dashboard cards and user interface for agent-based policy.
May 24, 15:30 UTC
May 23, 2023
InsightIDR - Ingress Map Unavailable
Resolved - A fix has been implemented and Maps are displaying correctly. If you have any further questions please do not hesitate to reach out to our support team.
May 23, 17:36 UTC
Identified - The team is investigating an issue with the Ingress Map causing it to not display any data. This affects all IDR accounts in all regions. No data is lost, though pages with the map will not display it correctly.
May 23, 14:14 UTC
InsightIDR AU - Database Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 15:00 UTC
Scheduled - InsightIDR Database Maintenance - AU: data collection pages may be unresponsive and data processing may be delayed for a short period of time.
May 22, 14:00 UTC
InsightConnect US1 - Database Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 11:00 UTC
Scheduled - InsightConnect Database Maintenance - US1: Job executions may be delayed and pages may be unresponsive during this time.
May 18, 10:48 UTC
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