Log Search - temporary data unavailability

Incident Report for Rapid7

Resolved

The incident has been resolved. We apologise for any inconvenience caused.

Posted Aug 28, 2019 - 23:00 UTC

Monitoring

The rollout of the fix is complete, all data should be visible.

Posted Aug 28, 2019 - 22:48 UTC

Update

We are continuing to work on the issue. All data should be visible now, but there might be inconsistent results in searches as we complete the rollout of the fix.

Posted Aug 28, 2019 - 21:56 UTC

Identified

The issue has been identified and our team is working to fix it

Posted Aug 28, 2019 - 19:02 UTC

Investigating

We are currently investigating an issue causing a limited amount of log data to not be available for search.

Posted Aug 28, 2019 - 16:43 UTC

This incident affected: InsightIDR (US1) (User Interface) and Log Search (US1) (User Interface).