tCell (US) - Data Processing Slowdown

Incident Report for Rapid7

Resolved

Data latency confirmed within expected thresholds

Posted Jun 01, 2020 - 22:12 UTC

Monitoring

The remediation appears effective, monitoring for events to fully catch up.

Posted Jun 01, 2020 - 21:34 UTC

Identified

The issue has been identified and is remediated

Posted Jun 01, 2020 - 20:50 UTC

Investigating

We are currently investigating a slowdown in our data processing for customers with high data volumes. Events are being delayed from showing up in the UI, and also, this may affect what appears in the UI as status for available tCell agents. (in that heart beat events are also affected), but tCell agents themselves are unaffected.

Posted Jun 01, 2020 - 16:51 UTC