InsightVM (US&EU): Increased login failures and accessing features

Incident Report for Rapid7

Resolved

This incident has been resolved.

Posted Jun 11, 2020 - 15:07 UTC

Identified

A root cause has been identified and a solution is in progress.

Posted Jun 11, 2020 - 14:09 UTC

Update

We are continuing to investigate this issue.

Posted Jun 11, 2020 - 13:33 UTC

Investigating

We identified increased login failures in the US and the EU regions for InsightVM. This prevents some customers from being able to login to the system.

Posted Jun 11, 2020 - 13:32 UTC

This incident affected: InsightVM (US1) (User Interface), InsightVM (EU) (User Interface), InsightVM (AP) (User Interface), InsightVM (CA) (User Interface), and InsightVM (AU) (User Interface).