InsightIDR / InsightOps / Logentries (EU)- Custom Alerts not triggering email

Incident Report for Rapid7

Resolved

The incident has been resolved and all the missing alerts have been generated.
Please contact support@rapid7.com for any query on this issue.

Posted Oct 11, 2019 - 16:39 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 10, 2019 - 12:20 UTC

Monitoring

A fix has been implemented and alerts are being generated

Posted Oct 10, 2019 - 10:50 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 10, 2019 - 10:36 UTC

Investigating

We are currently investigating an issue where custom alerts are not triggering emails for InsightIDR, InsightOPs and Logentries accounts in the EU region.

Posted Oct 10, 2019 - 09:31 UTC

This incident affected: Log Search (EU) (Alerting), InsightIDR (US1) (Event Processing), and InsightIDR (EU) (Event Processing).